Bringing care closer to you
Our Privacy Policy
Close Care EU Pharmacy places the highest importance on protecting your privacy and maintaining your trust. This Privacy Policy outlines our practices for collecting, processing, storing, and safeguarding your personal data when you access our website or use our pharmacy services. We are fully committed to handling all personal information in a secure, transparent manner in accordance with the GDPR and applicable EU data protection regulations. Close Care EU Pharmacy operates with legal EU Regulations to give customers the best service. Shop with us today from a click away.
What information we collect
To provide safe and effective services, we collect the following types of information:
Personal Information
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Full name
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Contact details (email address, phone number, postal address) use for Shipping Purposes.
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Payment and Transaction Data
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Payment details (processed securely through third-party payment providers)
- Also Billing and shipping addresses
Importantly we only collect data that is necessary to provide and improve our services while ensuring your safety and compliance with EU medical regulations.
Data Protection and Security
We use advanced encryption technologies (SSL) and also secure hosting environments to safeguard your personal and medical data, with no alteration, or disclosure.
Cookies and Tracking Technologies
Close Care EU Websites uses cookies to improve functionality and personalize your browsing experience. Cookies help us analyze website traffic, remember user preferences, and optimize performance.
Data Retention
We retain personal and medical information only for as long as necessary to fulfill the ordering and delivery purposes of your Medication..
Account information: stored until you close your account or request deletion.
Once the retention period expires, data is securely deleted.
How your information is use
Your personal information is used for the following purposes:
To process and deliver your medication order securely and discreetly.
To process secure online payments through encrypted gateways.
To communicate order updates, shipping details, and follow-up support.
To improve our website performance, content, and user experience.
Legal Basis for Processing Your Data
We handle your personal data according to the following lawful bases:
Consent: When you willingly share your information while registering or consulting with us.
Contractual necessity: When it’s required to process your order or deliver healthcare services.
Legitimate interests: When we use your data to enhance our platform, ensure security, and prevent fraud.
You may withdraw your consent at any time by contacting our support team. You can as well disa
Your Data Protection Rights
As an EU resident, you have the following rights under the GDPR:
Right to Access: You can as well request a copy of the data we hold about you.
Right to Rectification: Correct inaccurate or incomplete information.
Right to Erasure: Request deletion of your data when it is no longer needed.
Right to Object: Object to processing based on legitimate interests or direct marketing.
To exercise these rights, contact us at Support@closecareeu.com. We will respond within 30 days.
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